Shipping + Returns
INT'L FREE SHIPPING
For parcels < 2kgs
We ship worldwide, no matter which country you're from, and, always free of charge!
Items are normally shipped via China Post Registered Air Mail or Singapore Post or Hongkong Post within 1 to 3 business days of when the order was placed. A carrier called Yanwen will come and pick up our packages daily (except Saturday).
Transit time for international shipments is 3-4 weeks on average. Please note we are not responsible for any customs charges that may be incurred.
For those who need our item(s) faster. We also offer Standard (Expedited) shipping, we base shipping amounts off the weight and size and where you are located (orders ship from Zhejiang, China).
Potential shipping method for standard shipping includes DHL eCommerce or PostNL. Generally a 10 USD flat rate shall be collected at checkout. You can receive your package in 2-3 weeks.
For parcel is > 2kgs
I haven't find a way that shipping charges can be calculated based on weight yet. But shipping charges varies very different from country to country, therefore please contact us for shipping charges, thank you.
We hope you love your purchase, but we understand that some things just don't work out as planned. If for any reason you are not completely satisfied with an item, you may return it to us for exchange or a full refund less any shipping charges.
Returns must be delivered to us within 15 days of the date you received the item(s). [Ex: If you received your order on the 1st of the month, it would need to be delivered back on our end by the 15th.] Returns delivered after 15 days and up to 60 days will be issued in the form of store credit. We cannot accept returns made more than 60 days after the original order date. Please note that all artwork (prints and originals) and items discounted by 35% or more are final sale.
Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.
To make a return, contact us to request a return authorization. Please include the order number and item(s) you wish to return.